Despatch Policy

We aim to hold stocks of all the items for sale on this website and to send out orders within 3 working days of when the order is received.  We will let you know if for any reason we do not expect to be able to meet that deadline. In all cases, payment is taken on order.

UK

Delivery is by Royal Mail first class post and is £2.95. If an item fails to arrive please inform us as soon as possible so that we can take action to retrieve the lost item.

Please note we are not responsible for the postal service! If weather conditions are such that delivery is likely to be delayed please bear this in mind when ordering.

Europe

Our standard charge for shipping by airmail is £3.95

Rest of the World (including Australia, New Zealand, USA)

Our standard charge for shipping by airmail is £4.95

We ship to all destinations to which parcels can be sent airmail by the Royal Mail and to which we are not prohibited from exporting by import or export restrictions. We are not currently aware of any such restrictions affecting us.

Customs charges, taxes, import duty, etc. charged by the country of destination are payable by the customer, not by us.

Payments

Payments can be made via paypal only.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive and you have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund provided the goods are in a resaleable condition.

We cannot refund / exchange t-shirts that are soiled or have been washed or cd’s that have been removed from their plastic wrapper. If items returned for exchange or refund are not in as new condition a refund will not be given unless the item being returned is faulty.

REFUND

Refunds will be made via original method of payment (Paypal)

HOW TO RETURN A PURCHASE

Simply wrap the goods up and post them back to us with a note stating your name, postcode, telephone number and what you wish us to send you in return. You will have to pay the postage to return the item to us. We do not charge postage for sending out your replacement item if it is faulty.

When returning goods to us there is no need to use registered or recorded delivery but PLEASE get proof of posting (which is free). We aim to send out replacement items within the same timescale as original orders.

It is the responsibility of the customer to ensure that they are ordering the correct size for their requirements.

IMAGE AND VIDEO USAGE

All of the images & video on this website are copyright Creeds Cross unless otherwise credited. All rights are reserved, and no usage or reproduction of any type may be made of any image or video taken by or copyright to Creeds Cross without the express permission of Creeds Cross or one of it’s accredited agents.